Videos | Customer Support at Seneca

Intent to Enrol and Create Your Timetable Tutorial

Join Shaz and Mo as they walk you through how to submit your intent to enrol and create your schedule.

Studying as an International Student

Join Rei and Sarah as they talk about how you can prepare to travel to Canada, the arrival support we offer, your health insurance coverage and more.

Your First Day Online

Learn to use Seneca's virtual tools to have a successful first day online.

How to connect with The Service Hub through WhatsApp

Learn how you can connect with a Service Hub Representative through WhatsApp.

How to connect with The Service Hub through SMS

Learn how you can connect with a Service Hub Representative through text/SMS.

How to book a virtual appointment with The Service Hub

Learn how to use The Service Hub's Virtual Appointment feature.

Starting as a Seneca Student

Join Angela and Rei as they walk through everything you need to know as a new student starting at Seneca.

How to Apply for Financial Aid

Learn how to apply for awards and bursaries at Seneca.

How to Pay Your Fees Online

Learn how to pay your tuition fees through Student Home.

Working With Cases Tutorial

Learn to create a case with The Service Hub and track its progress.

The Service Hub Portal Tutorial

Learn how to use the self-serve portal to find answers to your questions on your own, quickly and easily.

Live Chat Tutorial

Learn how to use The Service Hub's Live Chat feature!

Sam the Chatbot Tutorial

Learn how to use Sam, Seneca's friendly chatbot!

Meet The Service Hub Team

Introducing Seneca's Service Hub team, here to help you find the answers you need!

Introducing The Service Hub

Watch this video to learn more about The Service Hub and all the different ways we can support you. No matter the question, The Service Hub is here to help!

Welcome to The Service Hub

Introducing The Service Hub, your one-stop-shop for services and support at Seneca!