How do I open a case with The Service Hub? | Customer Support at Seneca

Often, you’ll find the answers you need in The Service Hub portal on MySeneca. If your question requires additional support, you will have the opportunity to set up a case and have a Service Hub representative follow up with you. A Service Hub Representative will be in touch with you if additional information is needed to answer your question.

Opening a case through The Service Hub portal

1. Search the portal to find the answers you need
2. If you cannot find what you’re looking for, select the contact us button located within all knowledge-based articles

• If you are logged in to The Service Hub portal with your Seneca credentials, you will be prompted to complete the case creation form to provide details about your inquiry

• If you are not logged in, the default email client on your device will open, prompting you to send an email to The Service Hub (theservicehub@senecacollege.ca). Be sure to include your student ID number.
• Upon submitting your case or email, you will receive an automatic reply that contains your unique case number and details about your inquiry

Opening a case through email

Email theservicehub@senecacollege.ca with your questions and be sure to include your student ID number. You will receive an automatic reply that contains your case number; you can use this number to check the status of your inquiry.  A Service Hub representative will respond to your email as soon as possible.

Opening a case through Sam the ChatBot

Chat with Sam the Chatbot from the Seneca website and ask your questions. If you’re not able to find the answer you’re looking for, Sam will give you with the option to create a case with The Service Hub. Simply log in with your Seneca credentials and complete the case creation form. If you do not log in, the default email client on your device will open, prompting you to send an email to The Service Hub (theservicehub@senecacollege.ca). Be sure to include your student ID number.

Get real-time customer support

Alternatively, you can contact The Service Hub through any of our live channels to get help from Service Hub Representatives in real time. If the Service Hub Representative needs to connect you with another department, they will create a case on your behalf. Our live services include:

• Live Chat. To access the live chat, visit The Service Hub online, log in to your student account and select Chat with an Expert.
• Phone. Call 416.764.9900.
• SMS. Send a text message to 416.848.8383.
• WhatsApp. Send a message to 437.422.7857.
• Virtual Appointment.  Log in to The Service Hub and select Book Appointment on any article.

If accessing our live services, be sure to connect with us during our business hours, Monday to Friday, 8:30 a.m. to 7 p.m.