Resolving Wi-Fi Issues | IT Services | Seneca Students

If you are experiencing Wi-Fi connection issues, forgetting your Wi-Fi network may resolve the following:

• • When on campus, your device automatically attempts to log into Seneca network but with an old password, causing your account to be locked
  • You receive errors when attempting to join Seneca Wi-Fi network
  • You can't connect to Seneca Wi-Fi network, or the Certificate is Not Trusted

Follow instructions for your device:

• • Android
  • iOS
  • MacOS
  • Windows

How to forget Wi-Fi network - On Android

1. Go to Settings
2. Select Network & internet 
   
   
3. Click Internet
   
   
4. Click the Wi-Fi network, in this example select SenecaNET
   
   
5. Finally, click Forget 
   
   

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How to forget Wi-Fi network - On iOS

1. Go to Settings 
   
   
2. Select Wi-Fi 
   
   
3. Tap icon next to the SenecaNET Wi-Fi network
   
   
4. Finally, tap Forget This Network, and then tap Forget to confirm
   
   

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How to forget Wi-Fi network - On MacOS

1. Click the Apple Menu then click click System Preferences
   
   
2. Click Network
   
   
3. Select Wi-Fi in the list on the left then click the Advanced button
   
   
4. Under Preferred Network, select the Wi-Fi network from the list that you want your Mac to forget.
5. Click the remove button (-) and click Remove to confirm
   
   
6. Finally, click OK and then Apply

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How to forget Wi-Fi network - On Windows

1. Click the Wi-Fi icon found in the bottom-right corner of your screen
2. Click Network & Internet settings
   
   
3. Select Wi-Fi in the left side menu
4. Click Manage known networks
   
   
5. Select the network SenecaNET
   
   
6. Finally, cick the Forget button.
   
   

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