Microsoft Multi-Factor Authentication | IT Services | Seneca Students

About

• All students are required to set up Multi-Factor Authentication (MFA), also known as two-step verification.
• This is an extra step of verification when using your Seneca username and password to log into Seneca systems.
• For example, to access Microsoft Office 365 (such as Outlook, your Seneca student email), Learn@Seneca (Blackboard courses), Student VPN, and several academic services.

How it works

• MFA works by requiring something else, beyond just a password, to prove that you are who you say you are. This helps to prevent hackers from gaining access to your account.
• In addition to your password, your account will be protected by “something else you have,” such as verification from another device (mobile phone or tablet).
• Please follow instructions below for setting up your Microsoft MFA.

Step 1 – Download Microsoft Authenticator mobile app

• The app can be used on mobile devices such as a smartphone and tablet.
• Download and install “Microsoft Authenticator” app from the Apple Store or Google Play Store.
• Android (Required 6.0 and later)
• iOS (Required 11.0 or later)

Step 2 – Set up Microsoft Authenticator

• To set up, please have your computer and secondary device ready (such as mobile phone or tablet).
• Follow written instructions.

Frequently Asked Questions

For a complete list, please visit MFA FAQs.

General

• Can I opt out?
• I don’t always have internet access, can I still use the Microsoft Authenticator app?
• I don’t have a smartphone, how can I verify?
• I don't have other devices, can I verify with my home phone?

Troubleshooting

• I am locked out
• I lost or broke my phone
• My phone number changed
• Verification codes are not being sent to my device

Need help? Contact us

Service Desk - 24/7 support
416.491.5050 ext. 22129
servicedesk@senecacollege.ca