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GlobalProtect error "The program can't start because mfc120u.dll is missing from your computer | IT Services

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GlobalProtect error "The program can't start because mfc120u.dll is missing from your computer

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  • jennifer.kim
    Jennifer Kim
    9/24/2021

    Why am I getting an error "The program can't start because mfc120u.dll is missing from your computer" when I try to launch GlobalProtect?

     

  • jennifer.kim
    Jennifer Kim
    9/24/2021
    Answered

    You will get this error message when trying to launch GlobalProtect (GP) Agent in 4.0 or higher 
    "The program can't start because mfc120u.dll is missing from your computer".

     

    Background

    GlobalProtect app 4.0 higher are unable to start on Windows endpoints when the endpoint uses the Visual C++ Redistributable Package (x64 or x86) version 12.0.2xxxx or earlier for Visual Studio 2013.

    Workaround

    Uninstall the Visual C++ 2013 Redistributable Package version 12.0.2xxxx or earlier, and then install the Visual C++ 2013 Redistributable Package (x64 or x86) version 12.0.3xxxx from the C:\Program Files\Palo Alto Networks \GlobalProtect folder (vcredist_x64.exe or vcredist_x86.exe).

    Resolution

    Visual C++ Redistributable Packages for Visual Studio 2013:

    http://www.microsoft.com/en-us/download/details.aspx?id=40784

    • For 64-bit version of Windows
      • make sure to install both the "vcredist_x86.exe" and "vcredist_x64.exe" files

     

    • For 32-bit version of Windows
      • only install the "vcredist_x86.exe" file
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