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Lost phone, can't set up Autenticator on other device | IT Services

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Posted in: MyID Self Service - Frequently Asked Questions

Lost phone, can't set up Autenticator on other device

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Cal Davenport

1/17/2022
Hello, I recently lost my phone which had the Authenticator to help me log in. I don't have the current number linked & can't log into my seneca email since it's asking for the number. Trying to set up the Authenticator on another deceive it keeps trying to just send to my number. How I can fix this?

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Nadine Chautilal

1/17/2022
Answered

Please send an email to Service Desk - servicedesk@senecacollege.ca explaining the situation.
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Andre Hoveling

2/8/2022
I have same issue. I can access blackboard but i can not access email account because it asks for 2 step verification...

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